FAQS

Have you any other payment methods?

Yes, Methods of payment are:

  • Paypal
  • Bank Transfer
  • Cash Deposit to account
  • *We do NOT take telephone orders or accept any card information over the phone or Email

What happens if my parcel gets lost?

Things occasionally go missing in the post. Don’t worry, all shipments are fully insured and we will be happy to make a claim on your behalf if your order is lost. Our policy is to give you a full refund or to send a replacement once the required time has passed, stated by the relevant shipping company in their terms.

If the reason a parcel takes longer than expectd to arrive, or gets lost, is because the address given was incorrect or incomplete we cannot accept any liability for this. We will however try to help in these situations.

Generally we need to wait 10 days from dispatch to begin this investigating missing parcels.

Do I have to have my order delivered to my billing address?

We provide the option to ship orders made through our website to a different address from the one at which your card is registered. For security reasons we may contact you to verify your details before shipping to a different address. We reserve the right to ignore your requested shipping address and deliver your order to your billing address.

Will I have to pay customs and import charges?

Possibly. Any customs or import duties are charged by local customs agencies once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. Please note that this is the reason customers outside the European Economic Area receive a 20% VAT discount.

If any parcels are returned to us due to customs charges being higher than expected, we reserve the right to deduct from your refund any costs we incur.

Customers ordering from the Republic of South Korea will receive an FTA document with their parcel.

Are my orders tracked?

All orders Sent out 1st Class recorded delivery. Tracking can be requested by contacting  us using our contact form.

My item doesn’t fit – can I get a refund or Exchange?

Exchanges are welcome and all items sent back are issued instant credit note available to redeem at any time.

Failing this a Cash refund can be arranged with a 10% Re Stocking fee and all postage payed

All refunds must be reported as wrong size within 3 days of receipt

Why have I been asked for additional information?

We occasionally carry out security checks on orders. There are many reasons why we choose to do this and we have a policy of making random spot checks. If you have been asked to supply additional information please be aware that we cannot begin the dispatch process until the information is received. We use the utmost discretion and security with any information we receive.

Do you deliver to PO BOX addresses?

No. Because of the high risk of fraud we are unfortunately unable to deliver to PO boxes.